Engagement
KPI diagnostic
A fixed-scope assessment that tests which measures truly drive staffing, pricing, and client decisions in your service operation.
Purpose
Many service firms track too many indicators or the wrong ones. The diagnostic pressure-tests existing reports against real decisions—hiring, shift coverage, discounting, and client concentration—then recommends a shorter set.
What you receive
A written findings memo, a proposed measure dictionary, sample visual layouts for the top measures, and a ninety-minute readout. You can stop there or continue into the monthly scorecard engagement.
Timeline
Week one centers on interviews and source mapping. Week two drafts definitions and sample pages. A third week is reserved when multiple sites or languages are involved.